SUPPORT - OPTION 2

🛠️ OPTION 2 – 1 HOUR: INTERMEDIATE REMOTE TROUBLESHOOTING

For deeper, more complex issues that need extra time, diagnosis, or guided setup. Perfect for business users or home users needing more than a quick fix.

🚀 HOW IT WORKS:

1️⃣ Add Option 2 – 1 Hour to your cart
2️⃣ Complete checkout and book your support time
3️⃣ Check your email for your order number
4️⃣ A few minutes before your session, click the Chat button (bottom-right)
  _or message us on WhatsApp
5️⃣ Share your email and order number with the technician
6️⃣ We’ll send you a secure HelpWire link
7️⃣ Open the link, download HelpWire, and let us take over 💻

🔧 WHAT WE CAN FIX IN 1 HOUR:

✔️ Troubleshooting cloud backup issues (OneDrive, Google Drive, Dropbox)
✔️ Full remote setup of new printers or shared drives
✔️ Network issues (IP conflicts, slow internet, DNS problems)
✔️ Microsoft 365 syncing, activation & repairs
✔️ Outlook profile rebuilds & data file errors
✔️ Advanced antivirus or firewall settings
✔️ Malware or adware scans and removal
✔️ File/folder permission problems on shared devices
✔️ Remote VPN & work tool setup (Teams, Zoom, etc.)
✔️ Local file recovery & hard drive health checks

💬 Not sure if this is the right option?
Chat with us below or message us on WhatsApp — we’ll guide you!